Slower over time...
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- Slower over time...
Slower over time...
10-04-2017 10:25 PM - edited 10-04-2017 10:26 PM
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When I first got Fibre in 2014 I was getting a reasonable 11.85mb/s Down & 0.53 up with 15ms ping, not great I know but, over time this has been getting worse, so much so that I now get 6.01 Down, 1.52 up & 43.13 ping. Could someone have a look as to why this might be please. If it is going to stay like this I see no reason to be paying £29 per month.
See my post here when I was first connected
https://community.plus.net/t5/Broadband/New-to-Fibre/m-p/1117631#M263209
Re: Slower over time...
10-04-2017 10:50 PM
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Very quick for me tonight including multiple trips between Inbox and Spam which usually slows it down.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Slower over time...
10-04-2017 10:59 PM
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It could be crosstalk that is accounting for the slowdown. Could you post your connection stats from your router and what your speed estimates are from here?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Slower over time...
10-04-2017 11:22 PM - edited 10-04-2017 11:24 PM
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What is crosstalk? The link you have given tells me 'The web page at might be temporarily down or it may have moved permanently to a new web address'
Connection Stats
Downstream: | ||
---|---|---|
Upstream: |
Re: Slower over time...
11-04-2017 3:11 AM
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Moderator's note by Mike (Mav)
Two duplicate posts released from Spam Filter and removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Slower over time...
11-04-2017 8:04 AM
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Crosstalk (as I understand it) is interference between multiple users in close proximity. As more lines are enabled for fibre there can be a reduction in the sync rate caused by that.
That link is working for me. It will give us the estimated max and min sync speeds for your line.
Are there any other stats you can provide? Such as the SNR Margin, Line Attenuation and errors? If you can tell us what router you are using I'm sure someone will be about to point you to how you get those.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Slower over time...
11-04-2017 8:43 AM - edited 11-04-2017 8:54 AM
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Page still not showing at ADSL checker, it's showing temporarily down or moved.
I'm using a Homehub 5
If it's any help, attached is the info from kitz checker
Re: Slower over time...
11-04-2017 8:49 AM
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There is a "helpdesk" page on there if I remember correctly. Possibly under help or support. I'm not using one now so can't check exactly where it is, but that should give us everything we'd need. If you can't find it I'm sure someone will be able to point you in the right direction. If you are copy and pasting it though, or giving a screenshot blank out your username.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Slower over time...
11-04-2017 9:01 AM
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Thanks. If I remember correctly Kitz uses the same interface as the BT Wholesale one that I linked to. If so you outside of the estimated range so you should be able to get a fault raised.
Are you connected to the master socket or are you using an extension. 1st think to check would be with you plugged into the test socket behind the master socket, without anything else connected. With that check your sync speed again. Does it increase? If so it may be down to your internal wiring.
If not I'd head over to https://faults.plus.net and raise a fault.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Slower over time...
11-04-2017 9:33 AM
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I have a BT Openreach master socket, I have accessed the test socket but the cable that goes to my Homehub 5 doesn't fit the socket...what now please?
Re: Slower over time...
11-04-2017 9:40 AM
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You need to use a filter. You'll have got one with your router. It will probably look something like this:
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Slower over time...
11-04-2017 10:08 AM - edited 11-04-2017 10:23 AM
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I have borrowed one of those from next door, results are the same, can someone at PN check all is well at your end please...As i say, not happy paying £29 for a measly 6mb download speed, don't even have a home phone...
Results attached using test socket with filter
Re: Slower over time...
11-04-2017 11:06 AM
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Looking at my change products page it is showing
- *A temporary fault has stopped us checking your line speed. This doesn't affect your order. If you're happy to continue without a line speed estimate, please click continue below. Alternatively, call our support team.
Can anyone enlighten me please?
Re: Slower over time...
11-04-2017 1:02 PM
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As I am getting no further response here I will investigate the fault checker...
Re: Slower over time...
12-04-2017 9:54 AM
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Hi there,
Sorry that your speed is slower than it has been. Checking the line is showing quite a few disconnections:
Your line is syncing quite fair below the estimates for your service:
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 6.4 Mbps | ||||
Upstream Speed | 1.6 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 1533.0 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Low | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-7.9M Downstream, Interleaving High - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2017-03-30T10:00:00 |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 16.5 | 11.3 | 1.9 | 0.8 | 9.6 | Available | -- | Yes | Yes | -- |
I'm picking up the fault ticket you've reported and I'll reply there shortly.
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