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Slower fibre speeds :(

thomasmortin18
Newbie
Posts: 6
Registered: ‎08-04-2019

Slower fibre speeds :(





Hi I switched to Plusnet today but my speed has dropped a lot. I was getting the full 80 Mbps with TalkTalk but now I’ve switched I’m only getting 64 Mbps.

Will my speed increase do you think?

Product name: BT Hub 6A
Serial number: [Removed]
Firmware version: SG4B1000B540
Firmware updated: 21-Mar-2019
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 9 Hours 16 Minutes 3 Seconds
Data rate: 20.00 Mbps / 64.06 Mbps
Maximum data rate: 27899 / 78974
Noise margin: 15.3 dB / 6.3 dB
Line attenuation: 15.4 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 7168 MB Uploaded / 19394 MB Downloaded
Broadband username: [Removed]@plusdsl.net
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-XFK9
2.4 GHz wireless channel: Smart (Channel 6)
5 GHz wireless network name: BTHub6-XFK9
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode:

Moderator's note by Dick (Strat): Personal information removed from a public forum.

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 799
Thanks: 85
Fixes: 35
Registered: ‎06-08-2018

Re: Slower fibre speeds :(

Hi there @thomasmortin18,

 

Thanks for getting in touch with us.

When your service goes live your router and line have a 10 day training period. During this time your speed will behave erratically while the line settles. Toward the back end of the 10 days you should start to see the speeds quoted at sign up. If you are still experiencing issues after the 10 days have finished please get back in touch so we can investigate further.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Highlighted
thomasmortin18
Newbie
Posts: 6
Registered: ‎08-04-2019

Re: Slower fibre speeds :(

It seems like things are slowly getting better,

Sync speed seems to be increasing Smiley

On fibre is it possible to request a 3DB SNR profile?

I believe that would get me upto the full 80
name: BT Hub 6A
Serial number: +084316+NQ90232977
Firmware version: SG4B1000B540
Firmware updated: 21-Mar-2019
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 12 Hours 5 Minutes 48 Seconds
Data rate: 20.00 Mbps / 78.87 Mbps
Maximum data rate: 26447 / 79678
Noise margin: 15.1 dB / 5.2 dB
Line attenuation: 15.6 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 9232 MB Uploaded / 6119 MB Downloaded
Broadband username: @plusdsl.net
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-XFK9
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-XFK9
5 GHz wireless channel: Smart (Channel 44)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On


DS
Aspiring Champion
Posts: 2,013
Thanks: 405
Fixes: 19
Registered: ‎06-01-2017

Re: Slower fibre speeds :(

It is already set at 3dB, though yours hasn't got there yet

 

A possible reason is the short uptime of 12 Hours 5 Minutes 48 Seconds

(if you're restarting the router then that might be the reason)

 

It might be worth waiting for a member of staff to check if there's a line issue.

Plusnet Help Team
Plusnet Help Team
Posts: 795
Thanks: 137
Fixes: 21
Registered: ‎07-12-2017

Re: Slower fibre speeds :(

Hi @thomasmortin18, I've tested your line which shows you to currently be in sync at 74.9mb, which is within estimates.

 

I'm afraid on Fibre we can't request 3dB, if you have any further queries please just get back to us.

 

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team