Slowdown problem/ping issue
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- Re: Slowdown problem/ping issue
Slowdown problem/ping issue
02-11-2017 8:52 PM - edited 02-11-2017 10:17 PM
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Hi, between 7pm to around 11:30 pm everyday since changing back to plusnet my internet drops from 58mbs to 18mbs download, up is 19mb and it stays at 19mb. Ping goes from stable 9ms, to spiking from 11ms-75ms.
I've never had an issue like this before. I changed back to plusnet on the 26th, i waited a week before contacting. But it's around 7:30ish everyday and last for around 4 hours. Btw using a wired connection.
Re: Slowdown problem/ping issue
06-11-2017 2:36 PM
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Re: Slowdown problem/ping issue
06-11-2017 3:16 PM
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Hi, i always use a wired connection, very rarely use wifi. I'll attach a screenshot of a normal speed test. Then later tonight or tomorrow i'll attach one of the issue i'm currently having. By the way i have tested multiple ways when the issue begins. From cmd, different servers, different sites and locations ect. It's starts at around 7-7:30pm and last's until around 11-11:30pm.
My normal speeds here are 56-58mb download, 18-19mb upload. I was getting 68mb-69mb and 18mb-19mb before switching. To be honest i do not need a high download or upload, the latency issue is the main problem. This became an issue since the first day i switched to plusnet. I will update when i can.
Re: Slowdown problem/ping issue
06-11-2017 3:31 PM
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Using a speed test site from Canada is not going to help you get an accurate picture. Have you logged into your router to see if you get any variation of your sync speeds?
Re: Slowdown problem/ping issue
06-11-2017 11:09 PM - edited 06-11-2017 11:17 PM
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^ I agree, but pinging google.co.uk/com or bbc.co.uk ect. Pings are stable during the day and spike a ridiculous amount at night.
By the way i use that site because it shows bufferbloat. It doesn't show latency as the ms at the top of the screen is not the same as when it judges ping. I will run cmd tomorrow multiple times during the day and at night to show this issue.
I just don't understand why this happens at 7pm every night and ends at around 11pm-11:30pm. (Internet is unusable for 4 hours everyday).
Tonight i forgot to check while it is at it's worst, i'm doing it now while its going back to being normal/ish.
^Forgot to mention, yes i have checked sync speed's during the time i have these issues and nothing changes, right now they're.
System Up-Time | 0D 12H 44M 54S |
B0 Traffic Type | PTM |
B0 Line Rate - Upstream (Kbps) | 19999 |
B0 Line Rate - Downstream (Kbps) | 60692 |
B1 Traffic Type | Inactive |
B1 Line Rate - Upstream (Kbps) | 0 |
B1 Line Rate - Downstream (Kbps) | 0 |
Re: Slowdown problem/ping issue
07-11-2017 12:24 AM
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what's your snr doing?
Re: Slowdown problem/ping issue
07-11-2017 2:34 PM
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I just don't understand why this happens at 7pm every night and ends at around 11pm-11:30pm. (Internet is unusable for 4 hours everyday).
Even with pings of 75ms this shouldn't render the connection unusable and the speeds you're showing when the issues occur are still fast enough to perform the majority of online activities.
If you do experience slowdowns at the same times each evening, it may be something in the local area such as exchange/cabinet capacity.
When the speeds are poor can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Once you have the low speeds recorded please report a fault at https://faults.plus.net
Re: Slowdown problem/ping issue
07-11-2017 8:29 PM
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