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Slowdown in Download Speed

RPi_User
Dabbler
Posts: 17
Thanks: 4
Registered: ‎31-12-2012

Slowdown in Download Speed

Hi,

could I please request a GEA test on my line, due to a lower than normal download speed.

I can now only obtain 42 Mbps Download speed (via ethernet cable), where as I always obtained between 50-55 Mbps.
My Upload speed is between 7-8 Mbps which as far as I can remember, it has always been.

Having noticed the problem a number of months ago and not being able to monitor my line stats, I purchased a Huawei (Unlocked) BT Modem with the latest firmware.
I can now view my line stats, which tells me that the line as been stable for 39 days and has a Download Attainable rate (kbit/s) of 56012 (56 Mbps) and an Upload Attainable rate (kbits/s) of 8888 (8.8 Mbps).

 

My Plusnet account tells me that my Current Line Speed (Download): 51Mbps on my Unlimited Fibre Extra package, but various speed testers show that I never get more than 42 Mbps Download speed.

This makes me wonder if my line is Banded or is suffering from another problem ?

So a GEA test would be very much appreciated.

Thanks 😊

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 436
Thanks: 69
Fixes: 31
Registered: ‎25-02-2019

Re: Slowdown in Download Speed

Hi @RPi_User,

 

I am afraid it is not allowing us to test your line at the moment as it is giving us an error. I have raised this issue to our suppliers who have advised that a local engineer will be dispatched to the local exchange to look into the issue. Please allow 2 working days for completion.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
RPi_User
Dabbler
Posts: 17
Thanks: 4
Registered: ‎31-12-2012

Re: Slowdown in Download Speed

Hi @Beyhive,

 

Many thanks for the update and for raising the issue with the suppliers.

Hopefully they will find and rectify the fault 🤞

 

Kind regards

Garry

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,737
Thanks: 4,570
Fixes: 757
Registered: ‎21-04-2017

Re: Slowdown in Download Speed

Thanks for getting back to us Garry,

I've checked the fault and I can see our suppliers have sent this back to us advising no fault was found. I've tested your line and the tests aren't showing any issues with your sync speed of 48.8mbps within the line expectations/speed estimates of between 40mbps and 57.1mbps so I'd doubt our suppliers would investigate further.

Your line does look to be banded though it doesn't look to be artificially restricting your speeds as the banding is set at 74mbps which means that your line can physically sync at a speed anywhere between 0mbps and 74mbps.

If you've not tried already can you plug your router into what's known as the test socket explained Here which should rule out any internal wiring including the faceplate of your master socket from causing an issue.

I'm also attaching a copy of our testing if you're interested:

GEA Test Detail
Circuit ID NA Service ID [redacted]
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 48.8 Mbps
Upstream Speed 8.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 697.2
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
DP Type External
Profile Name 0.128M-74M Downstream, Interleaving Low - 0.128M-12M Upstream, Error Protection Off
Time Stamp 2019-10-25T11:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 48.7 Mbps 48.7 Mbps 48.7 Mbps
Up Stream Line Rate 8.0 Mbps 8.0 Mbps 8.0 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-11-07T10:49:51.342+00:00 2019-11-07T11:04:51.342+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Let us know how it goes. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RPi_User
Dabbler
Posts: 17
Thanks: 4
Registered: ‎31-12-2012

Re: Slowdown in Download Speed

Hi @Gandalf ,

 

Thank you for getting back to me with the GEA Test Detail.

 

I can see from the GEA Test that there appears to be no fault with the line, and that with the banding set at 74 mbps is much higher than my sync speed.

I accept that the suppliers would not investigate further, as it shows that I am connected between the line expectations/speed estimates.

I will try once again the test socket as you suggested. 

 

But, can you please expand on why you received an error when @Beyhive tried to test my line (just curious) ?

 

Many Thanks,

 

Garry

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,737
Thanks: 4,570
Fixes: 757
Registered: ‎21-04-2017

Re: Slowdown in Download Speed

Hi Garry,

No problem, let us know how things go. 

With regards to the error we got when we tested your line yesterday, it was likely just due to an issue with testing system we use. 

@Beyhive then got in touch with BT and they manually progressed the fault in the system to investigate further, which didn’t have the desired effect as no fault was then found with the service. 🙁

Thanks,

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RPi_User
Dabbler
Posts: 17
Thanks: 4
Registered: ‎31-12-2012

Re: Slowdown in Download Speed

Hi Anoush,

Thanks for the speedy reply and explanation.

I will certainly let you know how things go, but I probably won't do anything until the weekend now because family members are currently using the internet.

Thanks again,

Garry

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,178
Thanks: 117
Fixes: 52
Registered: ‎06-08-2018

Re: Slowdown in Download Speed

No worries @RPi_User 

Give us a nudge if you need further assistance.

 

Thanks.

Moderator's note by Dick (Strat): Tag fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team