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Slowdown at peak times

Posts: 1
Registered: ‎12-12-2017

Slowdown at peak times

I have been a plusnet customer for a number of years at different properties and I’ve always been happy with the performance of the connection.

Over the last few months the connection has become practically unusable at peak times. The connection holds sync well and there are no issues with the router or WiFi connection etc. It’s incredibly frustrating when the connection is that slow that I have to switch to 4G on my tablet just to load a video without constant buffering.

Tags (3)
Plusnet Help Team
Plusnet Help Team
Posts: 6,129
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Slowdown at peak times

Sorry to hear you're having issues.

I've tested your line and it's not showing any issues. In addition there's no capacity issues reported in your area.

When the speeds next drop can you carry out a speedtest here over a wired connection making sure you click further diagnostics and following those steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Slowdown at peak times

@MatthewWheeler  has the BT tester been fixed yet ?  as it does not work with Firefox or MS Edge

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