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Slow upload speeds?

Lagunaloire
Dabbler
Posts: 20
Thanks: 3
Registered: ‎16-02-2017

Slow upload speeds?

Hi all,

 

Recently I've noticed my upload speeds seem to be slower. I was getting 10mb at one point, now I'm on around 3-4mb. Download speeds are mostly okay, it's just upload speeds. 

Results of BT speedtest:

 


Capture.PNG

 

Current line speed is 47.2 Mb. Can anyone help?

 

EDIT: Forgot to mention, I'm on the Fibre Extra plan. Thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Slow upload speeds?

Hi there. Sorry to hear you're experiencing speed issues.

From looking at your download speed of 327mbps it looks like that test you've done is a bit off.
Testing your line I can see your router in sync at a downstream speed of 48.9mbps, and upstream of 15.8mbps.

 

Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.

 

EDIT: If you're using Mozilla Firefox as your web browser, please could you use a different browser if possible when running the speed test?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team