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Slow upload speed

aarondeville
Newbie
Posts: 2
Registered: 22-12-2015

Slow upload speed

After switching from BT to Plusnet my upload speed is very slow, i was getting 80/20+ mbps with BT infinity 2, now my download speed is a little slow for what im paying, but not my up, i have gone back to using my home hub 4 router, so i can use the internet more than 10 feet away, but still slow up speeds?
http://www.speedcheckerapi.com/Images/227183656.jpg


3 REPLIES
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Slow upload speed

Which Plusnet Fibre product are you on?
That speed test result suggests you may be on the Plusnet 'Unlimited Fibre' product, this product is sold as 'Up to 38Mb'  download speed (and 'up to 1.9Mb' upload), if you're on Plusnet 'Unlimited Fibre Extra' then the speeds are 'up to 76Mb' download and 'up to 19.5Mb' upload.
I just tested my 'up to 38Mb' connection and got a result of 42.31Mb/s from that tester so it might give slightly optimistic results at times - I typically get 37 - 38 on most other testers.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Slow upload speed

As w23 suggests, this is simply due to the product you've elected to take. We offer 2 FTTC services, one provided on the 40/2 service and the other on the 80/20 service.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
aarondeville
Newbie
Posts: 2
Registered: 22-12-2015

Re: Slow upload speed

Thanks for the reply, but when plusnet asked me to move to them, they said they will guarantee to mach BT infinity 1 speeds i was getting (before moving to 2)  which was 40/20 most of the time more like 50/18, and thats why i when with them.