Slow upload line capped?

[#1]

Hi, my line has slow upload for a few months now. It seems to be capped at 0.8mbit and attainable is around 1.6mbit. The upload speed never changes.

Is there anything that can be done to improve this? Download speed is excellent 26-28mbit

Thanks

Tom

[#2]

Hi @digit101 

Hope you're doing well, thank you for reaching out via our Community Forum regarding your broadband speeds, particularly your upload speed.

I've done some checks and can see that although the broadband was provisioned correctly, for an unknown reason, your upload speed has been capped at 0.8Mbps. the line also appears to be incorrectly banded at a maximum download speed of 35Mbps. This is not having a large effect on your download speed however, which is coming in at 27Mbnps, within the estimated range.

I've now raised a fault with our suppliers to investigate the issues surrounding your upload speed. Our technical Support Team will review this within the next few days and will provide a further update from their end.

If you're interested, I've popped our GEA test results in this post for your reference.

KBD

GEA Test Detail
Circuit ID	NA	Service ID	BBEU28632510

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	27.2 Mbps
Upstream Speed	0.8 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1361.0
Upstream Rate Assessment	Low
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-35M Downstream, Retransmission Low - 0.128M-0.8M Upstream, Error Protection Off
Time Stamp	2021-05-13T19:15:00

[#3]

Hi Tom,

Just to follow up I've arranged for your line to be reset which should lift the banding and cap on the upload speed.

This would've been placed automatically by the software at the cabinet (the green box in the road) normally if there's an underlying issue but line tests aren't showing the cause for this.

If your upload speed doesn't improve after 3 working days or there are further issues, we'd likely need to arrange an engineer visit to investigate further.

We'll get back to you via the ticket 214687413 that Adam's raised on your account as soon as we know more but feel free to post back here to let us know how it goes.