Slow throughput
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- Re: Slow throughput
Slow throughput
18-02-2021 8:25 PM
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I normally have a 55/10 connection, and have no issues with stability or throughput. Tonight the kids have been moaning about the internet being slow. Did a speed test and was getting around 3mb wired and wireless. Router hadnt resynced for 6 days. Rebooted but still the same, really poor throughput. Currently syncing at what I normally sync at, 54933/9999 as normal. The only thing that's changed us I've renewed my package a few days ago in a really good deal. Could my line profile have been altered, if indeed there is a line profile on fttc.... Or has my legacy 55/10 profile caused some confusion. Would welcome any advice before I raise a speeds issue. Could it also be the router, it's a hub 1, but I've never had these issues before.
Re: Slow throughput
18-02-2021 10:13 PM
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Do you have a fixed IP address? it still uses the old Plusnet network and the Plusnet Profile which if not set correct causes throughput issues.
Dynamic IP no longer uses either so it wouldn't be related to that, what does your BTW IP profile say?
Re: Slow throughput
18-02-2021 10:32 PM
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Re: Slow throughput
18-02-2021 10:38 PM
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Re: Slow throughput
18-02-2021 11:02 PM
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Could well be just a PPP drop although the logs saying something different is a little weird, I'm not aware of a desync being fast enough for the Modem/router not to see it as such and keep the uptime, but maybe it's possible.
Getting the Static IP removed or the Plusnet Profile Adjusted to where it should be should fix the throughput issue.
Re: Slow throughput
19-02-2021 7:10 AM
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Re: Slow throughput
19-02-2021 9:58 AM
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You can always log the fault at faults.plus.net.
I used to be on the 55/10 product. When I came to renew I could not get what I considered to be a decent offer. I had looked at a price comparison site and had a competitors 80/20 price ready. With this I haggled an upgrade to 80/20 a fair bit cheaper than the 55/10 offer. The problem with 55/10 is that no other budget ISP offers it so you can’t use a competitors price to haggle.
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Re: Slow throughput
19-02-2021 10:08 AM
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Ill give them a ring, just to see if a profile issue... I did get permission good deal from them this time, cheaper than a new customer deal.... If nothing plusnet end, I do have a spare router, a business hub 6...will try that after work... If not faults it is, but its been stable for ages...
Re: Slow throughput
19-02-2021 2:31 PM
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Spoke with Support. They say everything appears to be OK their end. Today they tell me I have had over 30 disconnects, compared to 3 yesterday, 2 the day before, and then nothing for the previous month.
Line tests are OK, and show no issues, and IP profile OK.
I am leaning towards a router issue, as its a Hub 1, and the wifi has been a bit flakey of late, with variable speeds....
Will put the Business Hub 6 on tonight, and use the test socket, and see what happens. If still the same I am stumped....
With regards the static IP how easy is this to have removed. I dont need it...
Anyone from CSC care to comment I would be grateful for expert advice....
Re: Slow throughput
20-02-2021 11:23 AM
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