Slow throughput on new fibre package

[#1]

Hello all

I recently joined Plusnet a little under a week ago. I am aware that it takes around 10 days for the line to settle down but i'm so far not convinced. I have a DrayTek 2860n+ and it tells me that me line can support a maximum of 49mb (currently synced at 48ish), however after doing various speed tests for the past few days I cannot get a result higher than 20mb throughput. down I have even run the BT Openreach speed test and even that says my line is underperforming, however my upload speeds are spot on!

My current setup is as follows:

• Unlimited Fibre (up to 76mb)
• DrayTek 2860n+ VSDL Router
• Brand new VSDL MK3 faceplate
• RJ11 to RJ45 Cat6 from socket to Router
• Pro Add-on
• Static IP
• All devices connected via Cat6 Ethernet cable

Any ideas what is going on? My Line statistics are in the attached image 

[#2]

welcome to the forums

could be your PN profile hasn't adjusted yet, what does it say here https://portal.plus.net/my.html?action=data_transfer_speed ?

also there is no initial training period for fibre

[#3]

Thanks for the reply 🙂

This is the result from the link you posted.

Telephone number:
01243xxxxxx
Phone exchange:
EMSWORTH
Estimated line speed:
57Mb (This may vary between 42.5Mb and 57.5Mb) - Checked on 2016-06-07 21:20:04
Current line speed:
21 Mb

[#4 · Accepted solution]

That seems to the issue then, that needs to be corrected.

Use chat or give them a call tomorrow and say your profile needs to be updated.

[#5]

I will call tech support in the morning and will let you know what happens 🙂

[#6]

I spoke to tech support and the guy there has updated my IP profile to what it should be. I am currently getting 42mb throughput over wireless which is what I was originally hoping for. I know ethernet will be slightly more so i'm happy!

Thank you for your advice Dvorak 

[#7]

Glad it was sorted quickly for you