Slow throughput on new fibre package
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- Slow throughput on new fibre package
11-06-2016 8:50 PM - edited 11-06-2016 8:58 PM
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Hello all
I recently joined Plusnet a little under a week ago. I am aware that it takes around 10 days for the line to settle down but i'm so far not convinced. I have a DrayTek 2860n+ and it tells me that me line can support a maximum of 49mb (currently synced at 48ish), however after doing various speed tests for the past few days I cannot get a result higher than 20mb throughput. down I have even run the BT Openreach speed test and even that says my line is underperforming, however my upload speeds are spot on!
My current setup is as follows:
- Unlimited Fibre (up to 76mb)
- DrayTek 2860n+ VSDL Router
- Brand new VSDL MK3 faceplate
- RJ11 to RJ45 Cat6 from socket to Router
- Pro Add-on
- Static IP
- All devices connected via Cat6 Ethernet cable
Any ideas what is going on? My Line statistics are in the attached image
Fixed! Go to the fix.
Re: Slow throughput on new fibre package
11-06-2016 9:33 PM - edited 11-06-2016 9:34 PM
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welcome to the forums
could be your PN profile hasn't adjusted yet, what does it say here https://portal.plus.net/my.html?action=data_transfer_speed ?
also there is no initial training period for fibre
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Re: Slow throughput on new fibre package
11-06-2016 10:05 PM
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Thanks for the reply 🙂
This is the result from the link you posted.
Telephone number:
01243xxxxxx
Phone exchange:
EMSWORTH
Estimated line speed:
57Mb (This may vary between 42.5Mb and 57.5Mb) - Checked on 2016-06-07 21:20:04
Current line speed:
21 Mb
11-06-2016 10:07 PM
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Use chat or give them a call tomorrow and say your profile needs to be updated.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Slow throughput on new fibre package
11-06-2016 10:19 PM
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I will call tech support in the morning and will let you know what happens 🙂
Re: Slow throughput on new fibre package
12-06-2016 8:37 AM
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I spoke to tech support and the guy there has updated my IP profile to what it should be. I am currently getting 42mb throughput over wireless which is what I was originally hoping for. I know ethernet will be slightly more so i'm happy!
Thank you for your advice Dvorak
Re: Slow throughput on new fibre package
12-06-2016 9:05 AM
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