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Slow speeds

mike360
Grafter
Posts: 102
Registered: ‎12-11-2011

Slow speeds

Hello i was wondering if PN can look to see if iv got any banding issues if so can i request a DLM reset? thanks

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Slow speeds

Thanks for your post @mike360

I've tested your line today and I can confirm there are no banding issues on your line. Your current profile is "Downstream: 0.128M-80M3dB with Retransmission (High). Upstream: 0.128M-20M with no error protection" which allows your router to connect at any speed between 0.128mbps and 80mbps so there is nothing restricting your speeds as per the below GEA test.

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 75.8 Mbps
Upstream Speed 10.8 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 644.7
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed on Week Days
Service Impact Retrains Observed
Interference Duration Longest Occurrence From08:30to08:45
Interference Location Customer Premise
Interference Observed In Days 0
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-11-11T17:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 73.1 Mbps 79.7 Mbps 78.3 Mbps
Up Stream Line Rate 10.5 Mbps 10.8 Mbps 10.6 Mbps
Up Time 674.0 Sec 900.0 Sec 899.1 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-11-24T16:57:54Z 2019-11-24T17:12:54Z
Ingress Code Violation 1 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mike360
Grafter
Posts: 102
Registered: ‎12-11-2011

Re: Slow speeds

@MatthewWheeler Okay thank you.