Slow speeds
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Slow speeds
03-09-2019 2:38 PM
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Re: Slow speeds
03-09-2019 2:55 PM
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Moderators Note
This topic has been moved from ADSL Broadband to Fibre
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Slow speeds
03-09-2019 9:47 PM
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Hi @stagg1983,
I'm sorry to hear that you've been experiencing problems with your connection. I've tested your line, however the test isn't picking up the cause of this from here. So that we can determine the best next steps towards a resolution for you, please can you confirm whether this is solely affecting wireless connections or if wired connections are affected too?
Re: Slow speeds
04-09-2019 7:26 AM
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Re: Slow speeds
04-09-2019 1:09 PM
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Hi @stagg1983, thanks for confirming.
Testing your line shows the speed is currently banded at 16.5mb, it looks like you were previously only in sync a little higher than this but we have sent off for a reset to remove the banding. This should usually be complete with 24 - 48 hours.
There's likely an underlying cause as to why this happened (it looks like there were some errors occurring) so would be advisable to have a run through our troubleshooting here and get your router connected into the test socket for the time being as shown here.
Re: Slow speeds
04-09-2019 7:56 PM
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Re: Slow speeds
05-09-2019 1:04 PM
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Thanks for getting back to us @stagg1983
I can see the request was sent off yesterday so you should hopefully see an increase within the next 24 to 48 hours.
Hopefully, your speeds increase back to the previous levels you had but if not let us know and we'll investigate further
Re: Slow speeds
06-09-2019 5:07 PM
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still slow speeds nothing as changed yet had to reset router again today because it went down to 8mbs im starting to regret changing from my other provider as i was getting 26mbs with the same deal
Re: Slow speeds
06-09-2019 6:07 PM
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just done another test back down at 8.82mb/s download speed ridiculous this is especially on a 33mb faster fiber connection not happy
Re: Slow speeds
07-09-2019 11:41 AM
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Thanks for getting back to us @stagg1983
I'm sorry to see you're still experiencing speed problems. As per my colleagues response, we need to allow 24 to 48 hours which while I agree is frustrating it doesn't include weekends I'm afraid.
If you don't see an increase by the close of play on Monday, please let us know as we will then need to arrange an engineer visit with yourself to investigate further and reset the line manually the old fashioned way.
Apologies for the inconvenience caused.
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