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Slow speeds multi thread downloads, Samknows white box

philcecchini
Grafter
Posts: 39
Registered: 06-04-2014

Slow speeds multi thread downloads, Samknows white box

Im seeing sluggish browsing at times and my Samknows speedtests are now showing issues. 

 

Openreach tests are OK, and single thread downloads seem OK, however multi thread are slow.

 

Anyone else seeing anything? Have I been moved to a different part of the network? I have static IP?

 

I have full speed sync 80/20 (300M from CAB) and not seen anything like this in the over 3 years I have been with PN.

 

Please see the tests below.

Think Broadband test

Speedtest.net

Samknows reporting

BT Test

6 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Slow speeds multi thread downloads, Samknows white box

hi , take a look here https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Fibre/thread-id/52010/highlight/tr...

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Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Slow speeds multi thread downloads, Samknows white box


philcecchini wrote:

Im seeing sluggish browsing at times and my Samknows speedtests are now showing issues. 

 

Openreach tests are OK, and single thread downloads seem OK, however multi thread are slow.

 

Anyone else seeing anything? Have I been moved to a different part of the network? I have static IP?

 

I have full speed sync 80/20 (300M from CAB) and not seen anything like this in the over 3 years I have been with PN.

 

Please see the tests below.

Think Broadband test

Speedtest.net

Samknows reporting

BT Test


 

I had problems when I was moved to the new network, but I assume that would be sorted by now.

 

Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Slow speeds multi thread downloads, Samknows white box

I would give plusnet a nudge on the phone or Chat, I'm surprised 1 of the plusnet people hasn't picked this up yet.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Slow speeds multi thread downloads, Samknows white box

Hi philcecchini

 

If you continue to get lower speeds, I'd advise reporting this as a fault so we can test the line and investigate https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
philcecchini
Grafter
Posts: 39
Registered: 06-04-2014

Re: Slow speeds multi thread downloads, Samknows white box

Im still waiting on the chat, my place in the line is actually going up!

 

Logged a ticket 149768949

philcecchini
Grafter
Posts: 39
Registered: 06-04-2014

Re: Slow speeds multi thread downloads, Samknows white box

As I expected, your faults team say there is nothing wrong with the connection because the BT speedtest is withing the tolerance.

I dont think he understood what the problem really is.

 

 

Asked me to install Wireshark, but he didn't know how to use it or what to look for.