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Slow speeds and line dropping

FIXED
flap610
Hooked
Posts: 9
Registered: ‎04-05-2016

Slow speeds and line dropping

Hi,

I usually obtain speeds of 37mb down and 6mb up with absolutely no problems or line dropping, 4 years and I have had no problems.

Since last week my speed has decreased substantially, to the point where at times my connection is unusable eg 1.67mb down and 0.1mb up with the line dropping frequently.

I have raised a ticket but there seems to be no action or response taking place, there are no updates when I view the ticket.

I have carried out all of the checks and tests that are recommended and all seems to be fine.

Can anyone either advise me as to the procedure eg what happens next? what do I do? etc or escalate the ticket.

Thanks in advance.

I've attached a jpg of my latest line check

 

 

9 REPLIES
Moderator
Moderator
Posts: 18,479
Thanks: 2,844
Fixes: 229
Registered: ‎06-04-2007

Re: Slow speeds and line dropping

Moderator's note:

Thread moved from Broadband to Fibre Broadband.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 5,824
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Slow speeds and line dropping

Sorry to hear your speeds have dropped.

I can see you've got a open fault already.

We'll get this updated for you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
flap610
Hooked
Posts: 9
Registered: ‎04-05-2016

Re: Slow speeds and line dropping

Thanks Mathew, much appreciated Smiley

flap610
Hooked
Posts: 9
Registered: ‎04-05-2016

Re: Slow speeds and line dropping

Hi,

Ten days since my original problem report, line still dropping, speeds still ridiculously slow..

Five days since I replied to your request for engineer timeslots, I still haven't had any reply or update as to if or when an engineer will visit.

Can I please get some movement with this problem?

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,824
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Slow speeds and line dropping

Apologies for the delayed response

I can see you've got a engineer booked to investigate further.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
flap610
Hooked
Posts: 9
Registered: ‎04-05-2016

Re: Slow speeds and line dropping

Hi

Engineer visited yesterday.

He replaced the line from my main socket to the outside soffit and also replaced the main socket with what I think is called a VDSL faceplate.

It was still slow yesterday, with no improvement.

I've just checked the router and it states it's been connected for nearly 3 hours and the speeds seem to be closer to what I used to obtain, although still slower.

[url=https://www.thinkbroadband.com/speedtest/results.html?test=1533205446729782955][img]https://www.thinkbroadband.com/_assets/speedtest/button/1533205446729782955.png[/img][/url]

 I am going to keep an eye on it for the next few days, for reliability and speed but I don't want to click that 'fixed' button yet.

 

Plusnet Help Team
Plusnet Help Team
Posts: 476
Thanks: 118
Fixes: 23
Registered: ‎26-03-2018

Re: Slow speeds and line dropping

Fix

Hi @flap610 

 

Thanks for letting us know. 

 

Keep us updated with how this goes.

 

If you want anymore info you only need to ask. 

 

All the best 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
flap610
Hooked
Posts: 9
Registered: ‎04-05-2016

Re: Slow speeds and line dropping

Hi

Line and speeds have been stable since 2nd August.

Thank you to everyone who became involved, fingers crossed the problem is solved.

Kind regards

Plusnet Help Team
Plusnet Help Team
Posts: 441
Thanks: 98
Fixes: 17
Registered: ‎22-01-2018

Re: Slow speeds and line dropping

Hello @flap610,

 

That's excellent news.

 

We are always happy to help, and please get back in touch should you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team