Slow speeds and disconnects again
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Slow speeds and disconnects again
02-02-2017 5:45 PM
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I'm on the 80/20 connection and originally had speeds of 35/10 and regulation disconnects. A fault was detected and it took three engineers to fix the problem (the first two failed to) but my speeds went to 70/15 and the disconnects stopped.
Now, a little over a week later, my speeds have dropped to 25/12 and the disconnects have started again.
This is getting tedious now, can any PN employee explain why this is happening?
Re: Slow speeds and disconnects again
02-02-2017 10:04 PM
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I have also been getting disconnected every few hours which is really annoying. It has only really been this week that i have noticed it though. im on the 38/2. but speeds have been dropping since the disconnects started happening.
Re: Slow speeds and disconnects again
03-02-2017 9:23 AM
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If you use the Plusnet Hub One router then this maybe the issue https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...
Re: Slow speeds and disconnects again
03-02-2017 9:30 AM
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The disconnects don't coincide with uploads and it doesn't explain why my speeds has dropped from 70mb to 25mb.
Re: Slow speeds and disconnects again
03-02-2017 10:19 PM
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Same unfortunately. I have been checking router logs and it has been disconnecting while I have been at work and practically nothing is using the internet.
I also had an enginner come round today to check the line and everything seemed fine to him, he even fitted 1 of them master sockets with the filters built into them.
Re: Slow speeds and disconnects again
05-02-2017 6:25 PM
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Internet is virtually unusable today, disconnects every few minutes.
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- Re: Slow speeds and disconnects again