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Slow speeds and constant disconnects.

caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: 17-04-2016

Slow speeds and constant disconnects.

Had three BT enginners round to fix a problem with slow speed and disconnects. Speed went from 35mb to 70mb and the disconnects stopped.

A week later my speed's dropped to 25mb and the disconnects have become more and more frequent to the point that the service is almost unusable, it's literally disconnecting every few minutes.

I rang PN last friday to report this but as yet nothing has been done and no one has been in contact. Both my wife and I run our online businesses from home and this is impacting us greatly.

I'd appreciate it if someone could look into this please. @Anoush could you help please?

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,530
Thanks: 518
Fixes: 196
Registered: 01-01-2012

Re: Slow speeds and constant disconnects.

I'll get this picked up for you shortly.

[edit]

Our tests are showing a external issue which we've raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Slow speeds and constant disconnects.

One of my colleagues is in the process of looking into your fault and will update your ticket here shortly.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: 17-04-2016

Re: Slow speeds and constant disconnects.

Thanks Matthew & Anoush, much appreciated.

caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: 17-04-2016

Re: Slow speeds and constant disconnects.

@Anoush, An engineer came out on Saturday, did something at the green box and my speeds increased to 68 mb and the connections seemed stable. This lasted approximately a day and once again I'm getting disconnects and my speed varies anywhere between 6mb - 68mb (It's currently at 10mb).

 

A month and four engineer visits later and I'm still not getting the speeds or the stability I'm paying for. I'd appreciate it if you could, once again, investigate this for me.

Highlighted
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Slow speeds and constant disconnects.

Yeah, the connection still doesn't look good:

 

I've sent the fault report back to BT wholesale to investigate further. The ticket on your account is with our faults team and they will be in touch once we have an update.

 

Apologies for the issues.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff