Slow speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Slow speed
Slow speed
24-07-2016 1:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My speed has been halved in under a month gone from like 38 meg to 18
Could someone see what the issue is ,all im told is a engineer will need to visit and when they do they find no fault and im
Told via the email this could cost me money ..
Re: Slow speed
25-07-2016 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you run the BTw Diagnostic Speedtest and post the IP Profiles from the results please?
Re: Slow speed
25-07-2016 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The line isn't showing any faults when it's being tested, but it is syncing below the estimates. The next step is to get an engineer visit arrange, the £50 is only applicable if the issue is caused by something in your premises or if you miss the appointment.
Sync Status | In Sync |
Downstream Speed | 20.5 Mbps |
Upstream Speed |
6.0 Mbps |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 40 | 29.4 | 7.7 | 5.6 | -- | Available | -- | -- |
Re: Slow speed
25-07-2016 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow speed
25-07-2016 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That would match with the test I performed. We need you to reply to the open fault ticket on your account with the availability for an engineer visit.
Re: Slow speed
25-07-2016 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok tx..
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page