cancel
Showing results for 
Search instead for 
Did you mean: 

Slow speed in area - downgrade or cancellation possible?

Marksimons86
Dabbler
Posts: 12
Registered: 08-08-2017

Slow speed in area - downgrade or cancellation possible?

What are my options here, we are getting 2MB download speed, the minimum guaranteed was 6MB.

At the moment, line rental included I am paying £33 per month which seems ludicrous for 2Mb download and phone line that we dont even have a phone plugged in to.

The BT engineer recommended we downgrade to regular a ADSL Broadband package which is cheaper and would get the same speed, I have updated a current support ticket but no response and PN are taking the first direct debit this week.

Can anyone help please? Thanks in advance.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,793
Thanks: 2,293
Fixes: 385
Registered: 21-04-2017

Re: Slow speed in area - downgrade or cancellation possible?

I'll respond to your thread over here

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 18,115
Thanks: 2,661
Fixes: 196
Registered: 06-04-2007

Re: Slow speed in area - downgrade or cancellation possible?

Moderator's note:

Thread locked in favour of the link given by @Gandalf above.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still