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Slow speed in area - downgrade or cancellation possible?

Marksimons86
Dabbler
Posts: 12
Registered: ‎08-08-2017

Slow speed in area - downgrade or cancellation possible?

‎11-09-2017 6:38 PM

What are my options here, we are getting 2MB download speed, the minimum guaranteed was 6MB.

At the moment, line rental included I am paying £33 per month which seems ludicrous for 2Mb download and phone line that we dont even have a phone plugged in to.

The BT engineer recommended we downgrade to regular a ADSL Broadband package which is cheaper and would get the same speed, I have updated a current support ticket but no response and PN are taking the first direct debit this week.

Can anyone help please? Thanks in advance.

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Gandalf
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Registered: ‎21-04-2017

Re: Slow speed in area - downgrade or cancellation possible?

‎12-09-2017 1:21 PM

I'll respond to your thread over here

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Mav
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Re: Slow speed in area - downgrade or cancellation possible?

‎12-09-2017 1:24 PM

Moderator's note:

Thread locked in favour of the link given by @Gandalf above.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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