Slow speed at new address
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Slow speed at new address
09-09-2020 8:57 AM
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I changed address last week and Unlimited Fibre Extra was activated Tues 1st Sept.
Since then my download speed has been around 40Mbps and upload speed around 8Mbps.
My Plusnet account says my 'guaranteed minimum speed' is 60Mbps and my 'current line speed (download)' is 44Mbps.
My router says i'm sync'd at 45649 kbps down and 45649 kbps up.
A speed test just now at https://speedtest.btwholesale.com/details reports a download speed of 42.25Mbps and upload speed of 9.73Mbps.
The additional diagnostics reports:
Download Test
Download speed achieved during the test was 42.25 Mbps
For your connection, the acceptable range of speeds is 40 - 44.19 Mbps
IP Profile for your line is 44.19 Mbps
Upload Test
Upload speed achieved during the test was 9.73 Mbps
IP Profile for your line is 20 Mbps
Is there any reason why i'm not getting the full 'Unlimited Fibre Extra' speeds?
Thanks.
Re: Slow speed at new address
09-09-2020 9:03 AM
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Re: Slow speed at new address
09-09-2020 9:11 AM
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https://www.broadbandchecker.btwholesale.com/#/ADSL reports:
Download Upload
High Low High Low
VDSL Range A (Clean) 80 61.4 20 19
VDSL Range B (Impacted) 80 56 20 17
Max Observed Downstream Speed 60
Max Observed Upstream Speed 16.96
Observed Date 2020-06-20
(Which is odd as the property was empty and no broadband was connected on 20th June 2020!)
Re: Slow speed at new address
09-09-2020 10:14 AM
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Re: Slow speed at new address
09-09-2020 12:35 PM
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It certainly looks as if my line is configured for Unlimited Fibre instead of Unlimited Fibre Extra but my Plusnet account page shows:
Your broadband service
- Product: Unlimited Fibre Extra
- Estimated Download Range: Not available
- Estimated Upload Range: Not available
- Minimum Guaranteed Speed: 60Mbps
- Current Line Speed (Download): 44Mbps
Re: Slow speed at new address
09-09-2020 12:37 PM
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Re: Slow speed at new address
10-09-2020 8:34 AM
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I've now raised a ticket with https://faults.plus.net/, let's hope they can get my issue fixed asap.
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