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Slow speed at evening's

machado
Newbie
Posts: 2
Registered: 20-09-2016

Slow speed at evening's

Hello everyone
I have fiber installed and for about a year I had nothing to say about it. But recently the speeds started to vary from time to time and at the moment from about 19h to 22h the speeds drop from 37mb to 4mb.

Anyone has any idea what the problem might be?
3 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,600
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Slow speed at evening's

machado
Newbie
Posts: 2
Registered: 20-09-2016

Re: Slow speed at evening's

Hello @SpendLessTime I've checked the packet loss with ping test and it was 0.
And the speed until about 19h is between 24 mb to 37 mb
SpendLessTime
Aspiring Hero
Posts: 2,600
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Slow speed at evening's

Worth a check and glad you're not suffering from that particular one.

 

So it is probably worth you stepping through the various diagnostics. I've included the links below.

First thing is to check for a phone fault (if Plusnet provide the phone start here https://www.plus.net/help/phone/phone-line-troubleshooting/ ) If you do have a phone voice fault, report it as such and do not mention any broadband issues. And then when that is fixed, see if the broadband is better.

Then if still not solved (or no phone fault is in evidence) start with the FTTC guides at https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188