Slow speed after sign up
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- Re: Slow speed after sign up
Slow speed after sign up
28-07-2017 9:03 PM
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I recently signed up to a new account and was given a guaranteed minimum speed of 17Mbps
After installing the router the best I saw was just over 13Mbps. An engineer visited and tested the line fine at 18MBps. he advised that the only possible causes in the speed difference between what he and I were seeing was a/ the router or b/ the speed profile being set incorrectly
A new router was delivered yesterday and installed including all the new wires and cables but I'm still seeing the same speed of 13Mbps. After raising a ticket, I'm being told this is the best speed I can expect? This is contrary to what the BT engineer was telling me? What are these "profiles" and where are they set? In exchange or remotely by PlusNet? How can I check them? I had a test report sent back from PlusNet where there was something about my profile being 13000.....am I being overly suspicious?
Presumably, IF this is the best speed I can expect to see then it will be same no matter which supplier I use?
Re: Slow speed after sign up
28-07-2017 9:11 PM
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How are you testing speeds, wifi or wired, and what with?
The speeds quoted by Openreach engineers and all ISP's are the sync speeds of the router or modem. Speed tests carried out by customers will always be lower than the sync speeds, but to get them as close as you can, you need to ensure they are done with nothing else connected to the router, and no background activities going on in the background of a suitable device.
Re: Slow speed after sign up
28-07-2017 9:14 PM
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I'm testing speeds using a wired Ethernet with nothing else connected to the router. using speedtest.net and the BT Wholesale tester and getting almost exact same results.
In my (limited) experience elsewhere, the differences in speeds using wired or wifi and whether you other devices connected are small and not anywhere near the 30/40% drop I'm seeing between the engineers tests and mine?
Re: Slow speed after sign up
28-07-2017 9:22 PM
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Too add a bit further detail, the engineer notes confirm what he told me "In sync with JDSU 18Mbps"
But it appears everytime PlusNet test my line they see 13-14Mbps. Can anyone answer my question about profiles?
Re: Slow speed after sign up
28-07-2017 9:31 PM
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If you use the Bt Wholesale Speed Test, you should be able to see the profile you are on or at least part of it.
Post the results on here and people should be able to help a bit more.
Re: Slow speed after sign up
31-07-2017 10:08 AM
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Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 13.9 Mbps | ||||
Upstream Speed | 1.8 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 1317.3 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off | ||||
Time Stamp | 2017-07-24T09:00:00 |
The profile on your downstream isn't banding the line at all.
Are you still connected up through the same socket that the engineer was testing from? With no extensions etc.
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- Re: Slow speed after sign up