Slow service since switchover from BT

[#1]

Hi all - switched over from BT this week, was getting a solid 70Mb - now I can only sync at 60:

Estimated line speed:75Mb (This may vary between 56.9Mb and 75.1Mb) - Checked on 2016-06-29 16:32:25

Current line speed:59.8 Mb

The BT WHolseale test can only get 28Mb, was advised to raise a fault but the faults.plus.net is broken....

please help

[#2]

Hi ripkord, 

Sorry to hear about the issue, I've checked your account, ran some diagnostics and can't see any obvious causes for this.

The fault ticket you raised on Thrusday did work just fine so our faults team will come back to you soon.

[#3]

Did that go through then, the page ended up with a "please try later" type message so I wasnt sure if it had.

Thanks for confirming.

Edit - more testing defo seems capped somehow at 40Mb even though sync is 60Mb, very weird....

[#4]

It did, I've just manually raised the fault for you as it hasn't been picked up yet.

The faults team will aim to give you an update within the next 72 hours.

[#5]

Thanks.  I have been through every possible cause at my end, but as I said one day it was 70 odd solid then next day it wasnt.  BT have hobbled the line out of spite

[#6]

Any update? had no contact from anyone?

[#7]

Hi ripkord.

I've just flagged your ticket up to the faults team managers so you should get a response very soon.