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Slow response to order
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Slow response to order
12-01-2015 1:53 PM
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I have to say I am very disappointed with Plus Net to date.
I signed up on the 4th Jan for Fibre Optic Broadband.. should have been straight forward as I am with John Lewis and the line is already Plus net!!!
Despite 3 phone calls later, there is still no update to my order, MAC key has been submitted and confirmed as OK...On Saturday I was asked about the telephone line, I have been in the property for 8 years, and the line is already FIBRE OPTIC..
Plus Net its not a difficult problem, please resolve and try and answer ticket emails.
I signed up on the 4th Jan for Fibre Optic Broadband.. should have been straight forward as I am with John Lewis and the line is already Plus net!!!
Despite 3 phone calls later, there is still no update to my order, MAC key has been submitted and confirmed as OK...On Saturday I was asked about the telephone line, I have been in the property for 8 years, and the line is already FIBRE OPTIC..
Plus Net its not a difficult problem, please resolve and try and answer ticket emails.
Message 1 of 7
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Re: Slow response to order
12-01-2015 2:36 PM
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Message 2 of 7
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Re: Slow response to order
12-01-2015 3:09 PM
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Good afternoon JG1405,
I'm really sorry for the breakdown in communication. I have tried to call you but was not able to leave a message so I have sent you a private message on here. I look forward to speaking to you soon.
Warm regards
Sharon
I'm really sorry for the breakdown in communication. I have tried to call you but was not able to leave a message so I have sent you a private message on here. I look forward to speaking to you soon.
Warm regards
Sharon
Message 3 of 7
(417 Views)
Re: Slow response to order
13-01-2015 2:05 PM
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All seemed to be progressing with some help yesterday..
At a standstill again, will wait and see if PlusNet DO call me this evening..
At a standstill again, will wait and see if PlusNet DO call me this evening..
Message 4 of 7
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Re: Slow response to order
14-01-2015 3:32 PM
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Would like to say a Huge Thank you to Sharon for all her kind help and also to Richard, with my Plus Net Set up..
all working ok, and very pleased..
Thank you
all working ok, and very pleased..
Thank you
Message 5 of 7
(417 Views)
Re: Slow response to order
14-01-2015 6:11 PM
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Message 6 of 7
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Re: Slow response to order
14-01-2015 7:34 PM
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So what was the problem
Can't stand mysteries
Can't stand mysteries
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 7 of 7
(417 Views)
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