cancel
Showing results for 
Search instead for 
Did you mean: 

Slow loading and timeout of web pages

FIXED
Awwk
Newbie
Posts: 3
Registered: 15-06-2017

Slow loading and timeout of web pages

Hi, I recently upgraded from Plusnet standard broadband to Plusnet fibre.

 

Speedtest shows that my speed has increased from about 13Mbs to about 37Mbs which is exactly what they said to expect.

 

However, web pages are noticeably slower to load and frequently time out.  This is both on my Windows 10 PC on Ethernet and my iPad on Wi-Fi.

A friend said that it sounds like a DNS issue but I’m not sure what I can do to resolve it.

Any help much appreciated.

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,169
Thanks: 2,030
Fixes: 359
Registered: 21-04-2017

Re: Slow loading and timeout of web pages

Fix

Sorry to hear you're having connection problems.

Our tests aren't finding the cause of the issues. Can you try a factory reset of your router by pushing a paperclip into the reset hole at the back for 20 seconds?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Awwk
Newbie
Posts: 3
Registered: 15-06-2017

Re: Slow loading and timeout of web pages

That’s made it much better - don’t know what was wrong, but that appears to have fixed it

Plusnet Help Team
Plusnet Help Team
Posts: 7,169
Thanks: 2,030
Fixes: 359
Registered: 21-04-2017

Re: Slow loading and timeout of web pages

I'm glad to hear that! Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team