Slow line speed
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Slow line speed
10-06-2017 5:25 PM
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I test the bandwidth of my broadband connection on a fairly regular basis and over the past 18 months, the downstream has dropped from 38 to 32 and upstream from about 9.5 to 7.5. This speed was verified using a number of speed reputable test sites. During this time, I believe my contract was changed by Plusnet from the 40Mbps to 50Mbps.
Testing the line with OpenReach checker suggests that I should be getting up to 35Mbps but as I am only 200metres from the cabinet and my broadband stats appear to support that, I believe my line should be capable of reaching almost to 80Mbps and I would like to move up to that plan. However, there is little point if Plusnet can't fully deliver my current plan.
What are my options?
Re: Slow line speed
12-06-2017 1:22 PM
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Our tests are showing your speeds are a bit lower then what we'd expect but it's not showing any obvious cause.
I'd recommend raising a fault here
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