Slow internet
Hi @bazzaman,
I'm sorry that your connection is poor and for the delay in getting back to you on here. I've tested your line and can see that it's currently syncing at 5.9mbps, which is significantly below your estimated speed of 38 - 40mbps. However, the test hasn't picked up the cause of this from here:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 5.9 Mbps | ||||
| Upstream Speed | 10.0 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Detected | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 429.8 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Low | ||||
| Interference Pattern | Not Detected | ||||
| Service Impact | No Impact Observed | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream traffic detected | ||||
| Technology | VDSL | ||||
| Current 15Min Bin Retrains | 0 | ||||
| Last 15Min Bin Retrains | 0 | ||||
| DP Type | External | ||||
| Profile Name | 0.128M-30M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off | ||||
| Time Stamp | 2020-03-17T12:00:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 6.2 Mbps | 29.9 Mbps | 29.5 Mbps |
| Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
| Up Time | 614.0 Sec | 900.0 Sec | 899.2 Sec |
| Retrains | 0.0 | 9.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2020-03-30T10:20:46Z | 2020-03-30T10:35:46Z |
| Ingress Code Violation | 1 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
As the test hasn't picked up the cause of this from here, we'll need to do some troubleshooting to start ruling things out. I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us know if this doesn't resolve the problem.
I just checked again and it is much improved ?
down 41.15 mb/s
up 17.54 mb/s
ping 20ms
Obviously this is acceptable. What has change ?
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at http://faults.plus.net.
Hi @bazzaman I am sorry but we aren't working anything speed relate and are advising our customers to raise a fault with the link already provided above. I am sorry but we are doing everything we can to support customers the best we can throughout this pandemic, if you can please stick to Ethernet connections rather than wireless to get the best speeds possible.