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Slow for fibre extra?

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MartinGay95
Hooked
Posts: 9
Registered: ‎09-08-2017

Slow for fibre extra?

Hi,

I've been on Plusnet Fibre Extra for a few days now.

I'm getting speeds of

Down : 36.67

Up : 12.49

I'm plugged into the router via the Ethernet cable and there is no other devices on the network.

 

Should I be getting faster speeds that this?

My minimum Guaranteed Access Line Speed is 54Mb Downloading

 

Thanks,

 

Martin

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,065
Thanks: 3,182
Fixes: 506
Registered: ‎21-04-2017

Re: Slow for fibre extra?

Hi Martin,

 

Whilst I've replied to your post over here it looks from this post you're getting less than expected.

 

Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection. Please ensure that no other devices are connected to the router (wired or wireless), and there are no open background tasks on the PC you're using.

 

Once you have the result, please complete the further diagnostics. This will store the result on the supplier system.

 

Cheers,


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
MartinGay95
Hooked
Posts: 9
Registered: ‎09-08-2017

Re: Slow for fibre extra?

Hi Anoush

I'm afraid it's gotten worse.

 

34.76 Down

0.97 Up

 

Could it just be the fact that it's early days with fibre?

 

Thanks,

 

Martin

Plusnet Help Team
Plusnet Help Team
Posts: 10,065
Thanks: 3,182
Fixes: 506
Registered: ‎21-04-2017

Re: Slow for fibre extra?

Given that your line speed is in sync at 60mbps, I'd expect higher than 36mbps 34mbps.

Can you complete the further diagnostics for us? Also, do you experience the same problems using a different device?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
MartinGay95
Hooked
Posts: 9
Registered: ‎09-08-2017

Re: Slow for fibre extra?

I get the same speeds on my phone via wifi.

 

the second diagnostics result is attached.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 10,065
Thanks: 3,182
Fixes: 506
Registered: ‎21-04-2017

Re: Slow for fibre extra?

Thanks for that, I'd recommend reporting this to us at http://faults.plus.net

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
MartinGay95
Hooked
Posts: 9
Registered: ‎09-08-2017

Re: Slow for fibre extra?

Thank you Anoush,

 

I've reported it to faults.

 

Cheers, Martin.

Plusnet Help Team
Plusnet Help Team
Posts: 10,065
Thanks: 3,182
Fixes: 506
Registered: ‎21-04-2017

Re: Slow for fibre extra?

Thank Martin,

 

Our faults team will pick that up next week.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team