Slow fibre
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Slow fibre
13-10-2020 5:30 PM
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Hi,
I've recently joined yourselves and have waited the 10 days for my connection to stabilise. Unfortunately, my speeds seem to be horribly slow at times. Please find the latest speed test attached which is showing my speeds at 0.53mbps. Can someone please check my account or help me out in resolving this?
Thanks,
Rickesh
Re: Slow fibre
15-10-2020 11:00 PM
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Are you testing on a wireless or wired connection?
Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Check your speed after and if there’s no change to where you’d expect the speed, it could be worth reporting a fault at faults.plus.net
This will create a fault ticket and get you into the queue for Plusnet to investigate further.
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