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Slow fibre

Highlighted
Newbie
Posts: 1
Registered: 2 weeks ago

Slow fibre

Hi,

 

I've recently joined yourselves and have waited the 10 days for my connection to stabilise. Unfortunately, my speeds seem to be horribly slow at times. Please find the latest speed test attached which is showing my speeds at 0.53mbps. Can someone please check my account or help me out in resolving this? 

 

Thanks,

 

Rickesh

1 REPLY 1
Highlighted
Rising Star
Posts: 91
Thanks: 8
Fixes: 2
Registered: 4 weeks ago

Re: Slow fibre

Are you testing on a wireless or wired connection?

Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Check your speed after and if there’s no change to where you’d expect the speed, it could be worth reporting a fault at faults.plus.net

This will create a fault ticket and get you into the queue for Plusnet to investigate further.