Slow fibre
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- Re: Slow fibre
Slow fibre
15-07-2015 11:20 PM
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Today my fibre bb is really playing up. Its been slow on and off but i've seen a considerable decrease today. Results from speedtest are:
Can anyone shed any light on why this might be? I should be getting somewhere near the 38mbps but I understand those speeds are estimates.
I am on a wired connection with the original equipment.
Many thanks,
Rickesh
Re: Slow fibre
16-07-2015 12:35 PM
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Unfortunately, it's looking like a phone fault. I've raised this to our suppliers (the text was from me), and we suspect it to be resolved by 20/07/2015.
Let me know how you get on.
Matty
Re: Slow fibre
16-07-2015 12:43 PM
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Thanks for the update! Its really appreciated and i'm glad you guys are looking into it
Kindest Regards,
Rickesh
Re: Slow fibre
16-07-2015 12:45 PM
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Matty
Re: Slow fibre
16-07-2015 1:04 PM
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Re: Slow fibre
24-07-2015 8:20 AM
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I just wanted to give an update and say how appalled I am with the level of service I have been given by plusnet.
So, after the issue with my telephone line was resolved, I found that my internet connection was dead. Rang plusnet and told them. Was advised that it was raised and that it should be resolved in the next 3 days. Then I got a call on the 3rd day to say my internet was down (which I already knew) and that an engineer had to come out. Engineer comes out and says there is a fault with my fibre port in the cabinet and that should be fixed in the next day. Ring up plusnet and get advised that they will chase BT Openreach and give an update in 72 hours. I then get a text and not even a courtesy phone call to say that some new ports will be installed into the cabinet and i'd get an update on the 31st of July. I've been without a connection for a week and possibly without one for two weeks.
I honestly cannot believe this is how you treat your customers.
Re: Slow fibre
18-08-2015 9:59 AM
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I just can't believe how useless Plusnet have been in this. No updates until I chase them and then I get fobbed off by saying it will be escalated which means absolutely nothing.
I wanted to post here to highlight how badly you treat your customers.
This post will most likely be ignored by any plusnet moderators...
Re: Slow fibre
18-08-2015 1:45 PM
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Quote from: rickesh10 This post will most likely be ignored by any plusnet moderators...
As we are simply customers we cannot influence the outcome of your issue.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Slow fibre
18-08-2015 3:44 PM
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Re: Slow fibre
18-08-2015 5:05 PM
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Overworked perhaps?
Re: Slow fibre
19-08-2015 8:24 AM
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After me speaking to Plusnet again it transpires that BT had put the call in the wrong queue and its now been correctly assigned for the 21st of this month.
TBH, i'm not sure who to believe anymore. I can't see why this has taken 5 weeks for an engineer to go out and it just seems like Plusnet do not care.
Lets see what happens on Friday...
Re: Slow fibre
19-08-2015 10:46 AM
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Re: Slow fibre
19-08-2015 11:31 AM
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Re: Slow fibre
19-08-2015 11:36 AM
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