Slow fibre tonight?
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- Slow fibre tonight?
Re: Slow fibre tonight?
14-12-2014 11:54 AM
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For the records, I've see congestion within the Plusnet Network (seems fine after) for the last couple of nights. May be its time to buy a couple more IP Clear circuits.......
Re: Slow fibre tonight?
14-12-2014 7:19 PM
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Quote from: awahwah For the records, I've see congestion within the Plusnet Network (seems fine after) for the last couple of nights. May be its time to buy a couple more IP Clear circuits.......
How have you seen that and how do you know it's Plusnet's network?
@ carlmagic - Which exchange are you on? Can you try this speed test http://www.thinkbroadband.com/speedtest.html and post the result?
Re: Slow fibre tonight?
14-12-2014 9:39 PM
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http://www.thinkbroadband.com/speedtest/results.html?id=141859431107539585429 Is the think broadband result
and this is a speedtest from earlyer on tonight too
I am on the Ruabon exhange https://www.samknows.com/broadband/exchange/WNRUA this one.
Modem is still connected at 80/20 and uptime of 48 hours now. So it really doesnt look like its a problem between my computer or modem and the cabinet.
Tried the tap 3 test again and while i could not get a results page i print screened my nic card usage it seems to be going faster using TAP3, but still not hitting 70+.
Hope i have provided enough infomation for the plusnet staff, if you need anything else please do ask.
I have also tried bypassing my router as per your broadband fix sugestions and making a PPPoE connection from my PC, however the speed results where the same.
Im running an unlocked openreach modem (so i can pull stats) and an Edge router lite.
Re: Slow fibre tonight?
15-12-2014 8:45 AM
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It doesn't look like typical congestion to me.
Re: Slow fibre tonight?
15-12-2014 9:12 AM
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Re: Slow fibre tonight?
15-12-2014 10:11 AM
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Normally there's a noticeable difference between the HTTPx1 and HTTPx6 results on the TBB speed test with congestion.
Re: Slow fibre tonight?
15-12-2014 12:44 PM
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I've had a look at your account and can't see anything immediately obvious. It's worth looking in to the suggestions from AndyH in the last post as the large amounts of usage on your account wouldn't signify any major issues that we can see. It's worth checking if anything is uploading as if the upload is being saturated the download speeds can suffer.
I see you've opened a fault ticket, this has picked up a larger than expected number of disconnections on your line, our faults team will take a look at those to see what's happening.
*edit*
I've just performed a line test and we're being told that there may be VLAN congestion which would explain why you see the slower speeds in the evening. I'll let our faults guys take this from here as they are best placed to report this and get more information.
Re: Slow fibre tonight?
15-12-2014 1:03 PM
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My modem is also showing over 60 hours uptime on the vdsl connection.
I have checked that nothing else was running while doing the speed tests and my router shows active usage on its interfaces which also where showing that no other activity but the speediest was running eaither up or down. I also connected my laptop which is hardly ever turned on now I have an iPad (so wasn't connected for all the speedtests) directly to the modem and created a PPPOE connection with the laptop so it was the only device using it. This however resulted in the same slow speed and made no difference.
With being able to see interface usage on my router and also cutting out the network entirely by using a direct connection to a mostly unused laptop I am positive that the problem does not reside on my internal network. Also due to the fact it disappears at or shortly after midnight every night.
However if their is something else you want me to try please ask.
You mentioned vlan congestion. Would this be something that could be fixed easily or does it simply require more capacity at one or more of the nodes between me and the gateways. Thanks very much for your help and I hope this can be resolved.
thanks.
Re: Slow fibre tonight?
15-12-2014 1:26 PM
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Re: Slow fibre tonight?
15-12-2014 1:27 PM
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Thanks.
Re: Slow fibre tonight?
15-12-2014 2:55 PM
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Re: Slow fibre tonight?
17-12-2014 10:44 AM
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I look forward to hearing from you soon. I have also replied to the ticket saying it's not resolved.
Re: Slow fibre tonight?
17-12-2014 11:13 AM
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Our suppliers have confirmed that the SVLAN you are on is over capacity and they're trying to find out when more will be added.
We should have further updates either by the close of play today or tomorrow.
Re: Slow fibre tonight?
22-12-2014 3:00 PM
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Copper Line Test Voice fault suspected - contact Voice CP to progress copper issue
and the response didnt mention it, could a plusnet staff member please look at the ticket and check if their is also an issue with the copper on my line. Thanks
Question #96187230
Re: Slow fibre tonight?
22-12-2014 3:55 PM
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