Slow fibre speeds
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Slow fibre speeds
on 11-03-2018 11:19 AM - last edited on 12-03-2018 11:42 PM by Mav
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Hi I wonder if you can help. I transferred to Plusnet Fibre extra on 26th February, so now almost but my speed is so slow, i have run various speed tests always coming out around the same, I think my minimum guaranteed speed is around 60, I am getting nowhere near that. Constant buffering, at the moment I wish I hadnt changed supplier. Is there anything that can be done to enable me to get the speeds I am paying for. I look forward to hearing from you.
Dee
Your speed test results
Postcode
[Removed]
Your download speed
This affects how quickly you can get hold of movies, games and music from the internet and how smooth it is to stream TV.
3.2Mb
Your upload speed
This affects how quickly you can post photos and videos on social media sites, add email attachments and even send emails.
9.8Mb
Distance from exchange
The closer you are to an exchange, the faster your connection will be. A 'close exchange' is considered to be up to 4 miles away.
0.7 miles
Stats about your area
Average download speed 8.2Mb
61% slower
You are61% slower than average
Average upload speed 2.6Mb
281% faster
You are281% faster than average
Super fast fibre optic broadband means smoother video-streaming, better online gaming and quicker sharing of photos and videos.
Fibre is available
Moderator's note by Adie (Dvorak) changed topic title
Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
Moderator's note by Mike (Mav): Edited superfluous characters to make post more readable.
Re: Slow fibre speeds
11-03-2018 11:40 AM
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Split post into its own topic for better visibility
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Re: Slow fibre speeds
11-03-2018 12:59 PM
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Hi Dee. Sorry to hear you're experiencing speed problems.
Our tests are showing your router in sync at 73.9mbps and aren't finding any issues.
Are your devices connecting over WiFi or straight to the router using an ethernet cable?
If you're using WiFi, would you be able to try a wired connection? This will help narrow down where the problem lies. If your speed is OK that way, then it's likely the issue lies with the wireless signal and further help can be found here: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
If you're still having problems using a wired connection, please can you run a speed test at www.speedtest.btwholesale.com completing the further diagnostics?
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