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Slow fibre speeds

ecrTech
Dabbler
Posts: 12
Registered: 08-10-2014

Slow fibre speeds

Fibre speed dropped over the weekend

 

9 REPLIES
Community Veteran
Posts: 1,650
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slow fibre speeds

Any more details? You've not really given anyone anything to work with...

ecrTech
Dabbler
Posts: 12
Registered: 08-10-2014

Re: Slow fibre speeds

Well I have added test result for 15/5/2017

Well I had very good connection on this ip: starting 146.90.

 And you saw the result for 15/5/17

 But then it started going downhill. And this IP: starting 51.6. if you have it than you have the problem as I do

Community Veteran
Posts: 1,650
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slow fibre speeds

Have you tried running a BT speed test (Both parts)?

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,822
Fixes: 444
Registered: 21-04-2017

Re: Slow fibre speeds

Sorry to hear you're having speed problems @ecrTech

Testing your broadband service is indicating your router in sync at...

Sync Status In Sync
Downstream Speed 25.6 Mbps
Upstream Speed 7.4 Mbps

 

Tests down your line aren't identifying the cause of that...

Voice Line Test Result Pass

 

As your speed remains below the estimated speed range of between 35mbps and 48.2mbps I'd recommend going through the checks here and if the speeds don't improve then report the fault to us here

 

Let us know how you get on please.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ecrTech
Dabbler
Posts: 12
Registered: 08-10-2014

Re: Slow fibre speeds

still slow....

 

Community Veteran
Posts: 1,650
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slow fibre speeds

So did you do the tests?

Did you raise a fault?

Plusnet Help Team
Plusnet Help Team
Posts: 4,310
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Slow fibre speeds

Sorry to hear that @ecrTech, however you don't appear to have reported the fault as requested by my colleague

 

Gandalf wrote:

As your speed remains below the estimated speed range of between 35mbps and 48.2mbps I'd recommend going through the checks here and if the speeds don't improve then report the fault to us here

 

Once you've done this, please let us know.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ecrTech
Dabbler
Posts: 12
Registered: 08-10-2014

Re: Slow fibre speeds

I have done all the tests

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Slow fibre speeds

Testing your line is showing that it's now in sync within the estimate range and the speed you got on a BT speedtest is where we'd expect too:

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 48.2 35 10 6.8 32.4 Available -- Yes Yes --

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 37.1 Mbps
Upstream Speed 7.5 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 802.3
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Unknown
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Retransmission Low
Time Stamp

2017-06-06T09:15:00

Are you still experiencing issues?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff