Slow fibre speeds
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- Re: Slow fibre speeds
Slow fibre speeds
12-06-2017 8:23 PM
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Fibre speed dropped over the weekend
Re: Slow fibre speeds
12-06-2017 9:04 PM
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Any more details? You've not really given anyone anything to work with...
Re: Slow fibre speeds
13-06-2017 12:32 AM - edited 13-06-2017 12:44 AM
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Well I have added test result for 15/5/2017
Well I had very good connection on this ip: starting 146.90.
And you saw the result for 15/5/17
But then it started going downhill. And this IP: starting 51.6. if you have it than you have the problem as I do
Re: Slow fibre speeds
13-06-2017 7:01 AM
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Have you tried running a BT speed test (Both parts)?
Re: Slow fibre speeds
13-06-2017 12:17 PM
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Sorry to hear you're having speed problems @ecrTech
Testing your broadband service is indicating your router in sync at...
Sync Status | In Sync |
Downstream Speed | 25.6 Mbps |
Upstream Speed | 7.4 Mbps |
Tests down your line aren't identifying the cause of that...
Voice Line Test Result | Pass |
As your speed remains below the estimated speed range of between 35mbps and 48.2mbps I'd recommend going through the checks here and if the speeds don't improve then report the fault to us here
Let us know how you get on please.
Re: Slow fibre speeds
16-06-2017 12:05 AM
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still slow....
Re: Slow fibre speeds
16-06-2017 6:48 AM
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So did you do the tests?
Did you raise a fault?
Re: Slow fibre speeds
16-06-2017 10:42 AM
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Sorry to hear that @ecrTech, however you don't appear to have reported the fault as requested by my colleague
@Gandalf wrote:
As your speed remains below the estimated speed range of between 35mbps and 48.2mbps I'd recommend going through the checks here and if the speeds don't improve then report the fault to us here
Once you've done this, please let us know.
Thanks.
Re: Slow fibre speeds
16-06-2017 9:17 PM
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I have done all the tests
Re: Slow fibre speeds
19-06-2017 9:14 AM
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Testing your line is showing that it's now in sync within the estimate range and the speed you got on a BT speedtest is where we'd expect too:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 48.2 | 35 | 10 | 6.8 | 32.4 | Available | -- | Yes | Yes | -- |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 37.1 Mbps | ||||
Upstream Speed | 7.5 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 802.3 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | ; 00:00 to 23:45 | ||||
Interference Location | Unknown | ||||
Interference Observed In Days | 14 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Retransmission Low | ||||
Time Stamp |
2017-06-06T09:15:00 |
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