Slow fibre speeds

[#1]

Fibre speed dropped over the weekend

[#2]

Any more details? You've not really given anyone anything to work with...

[#3]

Well I have added test result for 15/5/2017

Well I had very good connection on this ip: starting 146.90.

 And you saw the result for 15/5/17

 But then it started going downhill. And this IP: starting 51.6. if you have it than you have the problem as I do

[#4]

Have you tried running a BT speed test (Both parts)?

[#5]

Sorry to hear you're having speed problems @ecrTech

Testing your broadband service is indicating your router in sync at...

Sync Status	In Sync
Downstream Speed	25.6 Mbps
Upstream Speed	7.4 Mbps

Tests down your line aren't identifying the cause of that...

Voice Line Test Result

Pass

As your speed remains below the estimated speed range of between 35mbps and 48.2mbps I'd recommend going through the checks here and if the speeds don't improve then report the fault to us here

Let us know how you get on please.

[#6]

still slow....

[#7]

So did you do the tests?

Did you raise a fault?

[#8]

Sorry to hear that @ecrTech, however you don't appear to have reported the fault as requested by my colleague

@Gandalf wrote:

As your speed remains below the estimated speed range of between 35mbps and 48.2mbps I'd recommend going through the checks here and if the speeds don't improve then report the fault to us here

Once you've done this, please let us know.

Thanks.

[#9]

I have done all the tests

[#10]

Testing your line is showing that it's now in sync within the estimate range and the speed you got on a BT speedtest is where we'd expect too:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	48.2	35	10	6.8	32.4	Available	--	Yes	Yes	--

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	37.1 Mbps
Upstream Speed	7.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	802.3
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	; 00:00 to 23:45
Interference Location	Unknown
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Retransmission Low
Time Stamp	2017-06-06T09:15:00

Are you still experiencing issues?