Slow fibre speed
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- Re: Slow fibre speed
23-05-2018 4:58 PM
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I was activated yesterday as a new customer and I'm getting a slow speed of 6.7mbps on a promised speed of 34mbps.
I have checked the dslchecker website and it seems my exchange is ok.
What could be the cause. I've tried all the suggestions I've found on old posts
Thanks
Fixed! Go to the fix.
Re: Slow fibre speed
23-05-2018 5:08 PM
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Test results
Re: Slow fibre speed
23-05-2018 5:12 PM
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They are not test results, they just show what your line should be capable of.
Are you able to show the results of the help desk tab, making sure you obscure your username and other sensitive information.
Are you plugged into the master socket?
Re: Slow fibre speed
23-05-2018 5:17 PM
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Yes, plugged into master socket
Help desk tab?
Re: Slow fibre speed
23-05-2018 5:47 PM
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Follow the guide in the Help Section log into the router, go to advanced - troubleshooting Help Desk Tab.
Re: Slow fibre speed
23-05-2018 6:20 PM
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Re: Slow fibre speed
23-05-2018 6:35 PM
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Well it looks like your router is getting the full speed, so it would appear that its the way you are testing speeds that is the problem. What are you using?
Is it possible to test from a directly connected wired device?
Re: Slow fibre speed
23-05-2018 10:52 PM
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I'm using speedtest and plusnet's own speed test.
I am not wired as currently on a MacBook Air but surely would that make a difference? I was on sky and getting 8mbps while paying for 10mbps! This is nowhere close to that
Re: Slow fibre speed
23-05-2018 11:40 PM
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Alas yes that could make a massive difference.
The PN routers come with dual band WiFi - 2.4 and 5Ghz bands, alas Apple devices do not always respond so well on dual band routers.
If you can log into the router, add a 5 to the 5Ghz SSID, and make sure you untick the sync with 5Gz on the 2.4Ghz channels - have a search on here for similar issues if this is not enough details, it will help sort out you problems.
Re: Slow fibre speed
23-05-2018 11:42 PM
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Did that already..
Re: Slow fibre speed
23-05-2018 11:58 PM
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So, either your devices are not able to get the higher speeds that your router is reporting - or there is congestion on your connection. Alas without a wired connection test, I am not sure I can't help any further.
Re: Slow fibre speed
24-05-2018 12:01 AM
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Will get my work laptop in tomorrow and test.
Thank you
Re: Slow fibre speed
24-05-2018 2:05 PM - edited 24-05-2018 2:06 PM
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Hi there.
I'm sorry to hear you're experiencing speed problems.
From what I can see whilst your line is testing at a speed of 40mbps there's no active connection on our servers so to be honest you shouldn't see a speed at all on your side.
I think the cause of the issue is that your router wasn't configured to your account before it left the warehouse so it's not fully setup automatically. Can you try the steps below and let us know how you get on?
1. Open an internet browser and type http://192.168.1.254 into the address bar2. Press the 'Enter' or 'Return' key3. Click on 'Advanced Settings'4. Enter the admin password, which is on the back of the router5. Click on 'OK'6. Click on 'Continue to Advanced Settings'7. Click on 'Broadband'8. Click on 'Disconnect' if necessary9. Enter your broadband username, which is in the format of yourusername@plusdsl.net10. Enter your broadband password, which is your account password11. Click on 'Connect'
[edit]
I believe I've fixed this and you now have a connection.
Can you let us know how your speed looks now?
24-05-2018 4:09 PM - edited 24-05-2018 4:15 PM
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Yes, I had lost my connection for an hour. Seems to be back now.
As for the speed, it now seems like you have sorted it out for me.
Thank you!
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