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Slow fibre speed on new connection

mjrobson
Hooked
Posts: 7
Registered: 15-08-2016

Slow fibre speed on new connection

I recently(2 weeks ago) upgraded to fibre unlimited, my line is rated at 63-80Mbps but from the beginning I had 41 down and 20 up, a few days later it dropped to 27 down and 13 up, a few days ago it was 40 down and 11 up and today it is 34 down and 9 up. This does not seem right to me.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,770
Thanks: 345
Fixes: 136
Registered: 01-01-2012

Re: Slow fibre speed on new connection

Our tests are showing a fault in the local network.

I've raised that to our suppliers so they can investigate.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mjrobson
Hooked
Posts: 7
Registered: 15-08-2016

Re: Slow fibre speed on new connection

Thanks for the quick response.

Plusnet Help Team
Plusnet Help Team
Posts: 4,770
Thanks: 345
Fixes: 136
Registered: 01-01-2012

Re: Slow fibre speed on new connection

No problem you should have a update in 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team