We used to get regular speeds of 36-38mb. Since earlier this year, speeds have dropped to around 26-27mb. Plusnet said they detected a copper joint issue on the line, and a BT engineer came out.
The first engineer checked outside the property and said we could get up to 50-60mb. He detected no problem on the line, and suggested the openreach modem should be replaced if no improvement. There was no improvement and Plusnet kindly sent another enginner.
Thie engineer said he saw no copper joint issue on the line, but when I pushed, he said was not happy with the way the phone lines were connected and proceeded to re-wire. The result was exactly the same speeds, but he then set off our alarm. We asked him to put back the lines as they were.
So we are stuck with this speed, and nothing here has changed. We were considering upgrading the line, but we are not even getting what we pay for as our profile is stuck at 29mb.
To add insult to injury, the upgrades plusnet recently announced, will result in our upload speeds going down and our download speed stuck as it is. So we get less for an increased fee.
We're nervous to report an official fault as we don't want to be charged by an engineer blaming us, when it was BT that installed the plusnet connection in the first place (and it worked fine, and nothing has changed physically within the house).
At a loss at the moment. Any suggestions would be most helpful.
