Slow fibre extra speed
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Slow fibre extra speed
29-10-2014 7:23 PM
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I Have recently become a plusnet fibre extra customer (as of Tuesday 28th October), the transition from BT has been great so far :). I wondered if someone could take a look at my line speed as it seems to be low compared to what my suggested speeds are.
I am connected to the router using Ethernet not wifi and I live approx. 200m from the green cabinet.
I realise that I am supposed to let the system settle for 10 days but the speeds seem slow to me, could anyone take a look please?
Many Thanks
Andy
Re: Slow fibre extra speed
29-10-2014 7:28 PM
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That should give you the BT Profile for your connection, my money is that while it's updated at their end, it hasn't automatically updated at Plusnets' end, seems to be a fairly frequent issue.
Re: Slow fibre extra speed
29-10-2014 8:16 PM
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I have run the tests but the 3rd test where you change you router settings keeps giving me errors and no results ;(
Re: Slow fibre extra speed
29-10-2014 8:46 PM
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As a example mine is 70-77.44 and my ip profile is 77.44, Maybe a bug on their end?
Re: Slow fibre extra speed
29-10-2014 9:12 PM
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Whatever the case may be, you're likely going to have to wait til the morning for anyone from the DCT to take a look at it on their end, unless you want to try your hand at phoning customer support (good luck if you do though, last time I tried I was on hold for 45 minutes without answer at which point I gave up).
Re: Slow fibre extra speed
29-10-2014 9:32 PM
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Thanks for the reply's, ill check again in the morning, no need to phone as the connection is working and stable just a little slower than I expected.
Re: Slow fibre extra speed
30-10-2014 11:05 AM
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Anyone from Plusnet able to shed any light on this problem?
ive opened a ticket regarding my slow speeds
ticket number 93849407
Re: Slow fibre extra speed
30-10-2014 12:52 PM
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I can't run a full line test at the moment, but I can see your profile at our end, which was 80mbit, changed to 27.4 yesterday. I've changed this back to the maximum I can (78Mbit). If you could please re-authenticate and let us know if you've seen an improvement and then we can advise further if you still have problems.
Thanks,
Tony
Re: Slow fibre extra speed
30-10-2014 12:57 PM
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Thanks Tony
OK will do when I get home from work
Re: Slow fibre extra speed
30-10-2014 6:51 PM
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Hi again,
Here are the results I am getting today
Is there any other information that I can give you to help?
Re: Slow fibre extra speed
02-11-2014 1:50 PM
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I would just like to thank everyone at PlusNet for their speedy resolution to my slow speed problems
Openreach engineer visited today and found a fault at the cabinet which he has repaired
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