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Slow fibre broadband

Posts: 2
Registered: ‎27-04-2016

Slow fibre broadband

Having been with Plusnet a number of years I decided  to upgrade my broadband to fibre optic .the first few weeks were fine .then I noticed when more than one device was connected movies would buffer and not play & you could not download any website 

The last two weeks I've noticed I'm getting  download speeds of 26 Mbps duriing the day & after 7.30 PM I'm lucky if I get 12mbps!!!!!!!!!

Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: Slow fibre broadband

These speeds only noticed during peak hours? Sounds like congestion.

Hopefully staff can confirm this.
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Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Slow fibre broadband

From looking at your account I can see you've got a fault raised already and it's been confirmed there's congestion issues in your area.

We'll get you a update as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team