cancel
Showing results for 
Search instead for 
Did you mean: 

Slow fibre broadband.

pittdj70
Hooked
Posts: 8
Thanks: 3
Registered: ‎15-04-2016

Slow fibre broadband.

I query a noise margin of 10dB and a slower than expected download rate. Is there enough here to warrant raising (another) fault? Once upon a time this line was good to fully utilise the 38Mb/s service and was very stable, but not now.

 

 

PlusNet profile.

Phone exchange:
BRENTWOOD
Estimated line speed:
49Mb (This may vary between 35Mb and 49.6Mb) - Checked on 2017-07-24 22:11:22
Current line speed:
27.6 Mb


Router PlusNet Hub One.

DSL uptime:1 days, 01:25:36
6. Data rate:5715 / 28682
7. Maximum data rate:6558 / 38411
8. Noise margin:6.0 / 10.0
9. Line attenuation:32.0 / 21.6
10. Signal attenuation:34.1 / 19.3

 

BT Speedtest.

1. Best Effort Test: -provides background information.

Download speed achieved during the test was - 19.41 Mbps
Additional Information:
IP Profile for your line is - 27.76 Mbps

2. Upstream Test: -provides background information.
Upload speed achieved during the test was - 4.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

5 REPLIES
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Slow fibre broadband.

From testing your line, it looks like your router is in sync at a level below what we'd like to see.

I'd recommend plugging the router into test socket as explained here

If that doesn't help, I'd definitely advise to report a fault to us at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pittdj70
Hooked
Posts: 8
Thanks: 3
Registered: ‎15-04-2016

Re: Slow fibre broadband.

Connecting the router directly into the test socket did not help so I have raised a fault.

 

 

(The reporting process required a visit to the BT speed checker which requires Flash. I don't want that anywhere near my Mac but downloaded it anyway only to find that the speed checker did not work fully anyway.)

 

Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Slow fibre broadband.

It looks like the testing process has detected a potential problem and has reported it through to BT.

We'll provide an update via this ticket when we have more info.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pittdj70
Hooked
Posts: 8
Thanks: 3
Registered: ‎15-04-2016

Re: Slow fibre broadband.

A BT openreach engineer came on the 18th October. He was very good. The line has retrained itself upwards since and is now :-

Estimated line speed:
49Mb (This may vary between 35Mb and 49.6Mb) - Checked on 2017-07-24 22:11:22
Current line speed: 45.4 Mb
5. DSL uptime: 0 days, 00:04:56
6. Data rate: 6890 / 47886
7. Maximum data rate: 6890 / 49415
8. Noise margin: 5.9 / 3.8
9. Line attenuation: 30.4 / 21.7
10. Signal attenuation: 29.6 / 20.8

Thanks all round.

Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Slow fibre broadband.

That looks a lot better!

Fingers crossed it's fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team