Slow download
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- Re: Slow download
24-12-2017 8:02 AM
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For at least the last week my download speed has been less than half of what I'm paying for.
No problems with the upload speed.
Kevin.
Fixed! Go to the fix.
Re: Slow download
24-12-2017 8:28 AM
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On a wired connection? It is probably worth running through the checks and logging this as a fault even given the time of year so that it is in the queue for action after the holidays. https://www.plus.net/apps/kbdfaults
Re: Slow download
26-12-2017 3:04 PM
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Re: Slow download
26-12-2017 6:56 PM
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Thank you.
Kevin.
Re: Slow download
26-12-2017 6:59 PM
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Re: Slow download
10-02-2018 9:21 AM - edited 10-02-2018 11:31 AM
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Returning to problem as I've just returned from holiday.
On the advice of the Open Reach engineer who came to my house I moved the Hub One next to the faceplate using supplied cables. I should add that the engineer was getting full speed on his tests.
Connection information on the Hub show 80 Mbps down and 20 Mbps up.
Speed tests on 3 different devices using wireless and cable gives 17 to 18 up and 30 to 31 down.
Therefore I can only conclude that the problem is further upstream than my connection.
Kevin.
[Edit] Also I had the same results using a BT Hub 5.
Re: Slow download
12-02-2018 7:57 PM
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The problem still exists.
Checked today gives the same results as Saturday.
This has been going on now for nearly 2 months.
Kevin.
Re: Slow download
15-02-2018 9:33 AM
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Can someone look at this problem please.
Kevin.
Re: Slow download
15-02-2018 2:21 PM
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Sorry to hear you're having issues.
Our tests aren't showing any problems.
Can you carry out a speedtest here over a wired connection?
Once you've done that you'll need to click 'Further Diagnostics' and enter your telephone number to upload the result.
Re: Slow download
15-02-2018 4:10 PM
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Re: Slow download
20-02-2018 3:05 PM
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I've done the tests and heard no more. Problem still exists.
Kevin.
Re: Slow download
20-02-2018 4:44 PM
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Thanks.
I'd recommend raising a fault here so we can investigate further.
Re: Slow download
27-02-2018 2:25 PM
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Fault raised as requested.
Since then silence from Plus Net.
This has now been going on for over 2 months and needs to get sorted.
Kevin.
27-02-2018 2:34 PM
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Re: Slow download
27-02-2018 2:43 PM
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I don't know what you did but speeds are now back to what I had before the problem.
I'll leave it for a week or two and if things are still ok I'll flag this as fixed.
Thank you.
Kevin.
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