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Slow download speeds on Fibre

moffat2000
Grafter
Posts: 99
Registered: 13-02-2010

Slow download speeds on Fibre

Hello all.
Ive been experiencing slow download speeds on my 40/20 package. when it was installed i was seeing almost the full 40mb.
I'm not using wifi and i have done a hard reset on the plusnet router, with no change. I believe my line speed is still at 40mb,
Below are my readings.


Annoyingly on ADSL2 I was getting a solid 15mb.
Any thoughts?
Thanks.
4 REPLIES
moffat2000
Grafter
Posts: 99
Registered: 13-02-2010

Re: Slow download speeds on Fibre


I appear to be back up and running. Marvellous.
Plusnet Help Team
Plusnet Help Team
Posts: 4,950
Thanks: 418
Fixes: 150
Registered: 01-01-2012

Re: Slow download speeds on Fibre

I've tested your line and can't see any issues.
If it happens again I'd recommend raising a fault
https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
moffat2000
Grafter
Posts: 99
Registered: 13-02-2010

Re: Slow download speeds on Fibre

My fibre is still very inconsistant.

I used the BT line checker as well as speediest.net. Results below.
I have seen 37mb down on my connection, which makes this all the more frustrating. As I said in my original post, I had a steady 15mb on ADSL2 for over two years.
Thanks in advance.



1. Best Effort Test:  -provides background information.
Download Speed
10.75 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 10.75 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
2.88 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Plusnet Help Team
Plusnet Help Team
Posts: 4,950
Thanks: 418
Fixes: 150
Registered: 01-01-2012

Re: Slow download speeds on Fibre

I'd recommend raising a fault so our Faults team to investigate.
https://faults.plus.net
If you can follow the instructions after the BT Speedtest you'll run a test which skips our network and goes straight to the exchange.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team