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Slow download speed

Posts: 1
Registered: ‎13-01-2021

Slow download speed

Hi, this is my first post on the forum and and I'm looking for advice about slow download speed?

my product is: Unlimited Fibre, Estimated Download Range: 22 - 36Mbps, Estimated Upload Range: 5 - 7Mbps Minimum Guaranteed Speed: 18.2Mbps, Current Line Speed (Download): 35Mbps.

I have tested my line on a couple of different performance test websites with my router connected directly to the BT master socket and wifi turned off. The best result obtained was on the BT Wholesale tester where my download speed was 15.45 Mbps, upload 7.05 Mbps, Latency 22 Ms.  My router is reporting downstream 38.17 Mbps and upstream 6.484 Mbps.

Am I correct in assuming that the download speed is lower than my minimum guaranteed speed any advice on how to proceed would be appreciated.