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Slow download speed

Posts: 8
Thanks: 2
Registered: ‎07-09-2019

Slow download speed


My download speed has been only around 23Mbps instead of 60+ with occasional cut-outs in service over the past few weeks.

Would appreciate any tech support to find a solution.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Slow download speed

Thanks for your post, @pnacc.


We're sorry to hear of this issue.


On checking the line, nothing looks to be out of place, as seen below:

GEA Test Detail
Circuit ID NA Service ID REDACTED
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 171.9
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-08-26T16:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 79.9 Mbps 79.9 Mbps 79.9 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-09-08T15:19:50Z 2019-09-08T15:34:50Z
Ingress Code Violation 2 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


On checking the RADIUS (connection) logs, we're showing that there has been a solid connection for the past 17 days and so can you confirm whether this issue is affecting your wired Ethernet connections, or is it solely experienced with your wireless connectivity?