Slow down since contract renewal
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Slow down since contract renewal
Slow down since contract renewal
16-01-2021 1:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have recentrly renewed my contract with Plusnet for Ulimited Fibre Extra, however since the renewal my connection keeps dropping and my speed is down to <20Mb whereas previously it was around the 50Mb mark. I cannot contact on live chat and my twitter message has gone unanswered, how can I get this resolved?
Re: Slow down since contract renewal
16-01-2021 10:14 AM - edited 16-01-2021 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you suspect that this is some sort of conspiracy just consider the statistics. Assuming that the average contract length is 18 months, statistically one in 18 of all new random faults will appear within 1 month of a contract renewal or change of ISP.
Have you done the tests listed in this post? https://community.plus.net/t5/Fibre-Broadband/Unlimited-Fibre-Extra-not-at-current-line-speed/m-p/17...
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Slow down since contract renewal
16-01-2021 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi. I'm not saying this is a conspiracy at all, I just want to know how I can get my fault investigated. Nothing has changed at all with anything apart from my contract renewal.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Slow down since contract renewal