Slow connection

[#1]

Hi,

My connection speed has been around 34 for months.  For the last few weeks it has dropped to around 25.

My 18 month contract ended and this week renewed on fibre extra.   Speed is still around 25.

Can anyone help, thanks.

[#2]

Almost identical to the issue I'm having at the moment: until a couple of weeks ago I'd had a stable download speed of 35 for the duration of my 12-month contract. It dropped to 22 and over the last couple of days it's dropped again to 19. I've got an engineer's visit booked for next week.

Are you connected via Ethernet to the master socket?

[#3]

Yes connected to master socket and with ethernet.

[#4]

Just ran BTW, result below.

My line profile speed is now 27.7. when I've had 34 for months. I can only assume my line has been changed?
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1. Downstream Test: -provides background information.
Download Speed
26.4 Mbps
0 Mbps 27.76 Mbps
Max Achievable Speed
Download speedachieved during the test was - 26.4 Mbps
For your connection, the acceptable range of speedsis 19.43 Mbps-27.76 Mbps .
Additional Information:
IP Profile for your line is - 27.76 Mbps
2. Upstream Test: -provides background information.
Upload Speed
6.14 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 6.14Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

[#5]

Hi @feet

We're seeing this in sync at (roughly) the same speed. I've raised this to our suppliers and they're requested your availability for an engineer visit.

If you could provide that via the open fault ticket on your account here we'll get that booked in for you.

Best wishes

Dave

[#6]

Hi, Engineer found a network connection block that was full of water, a few streets away on my line. He also replaced the old wire to my master socket.

Could I request a GEA test to see what my line is now capable of supplying? Thanks.

[#7]

Here is the GEA result; 

Test OutcomePass

Test Outcome CodeGTC_FTTC_SERVICE_0000

DescriptionGEA service test completed and no fault found .

Main Fault LocationOK

Sync StatusIn Sync

Downstream Speed43.5 Mbps

Upstream Speed9.1 Mbps

Appointment RequiredN

Fault Report AdvisedN

NTE Power StatusPowerOn

Voice Line Test ResultPass

Bridge TapNot Detected

Radio Frequency IngressNot Detected

Repetitive Electrical Impulse NoiseNot Detected

Cross TalkNot Detected

Estimated Line Length In Metres792.7

Upstream Rate AssessmentVery Good

Downstream Rate AssessmentGood

Interference PatternNot Detected

Service ImpactNo Impact Observed

Home Wiring ProblemNot Detected

TechnologyVDSL

Your router is syncing at 43.5Mbps which is within the 39-54Mbps Estimated Speed Ranger as per DSL Checker 

Thanks, 

MoR