Slow connection
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- Re: Slow connection
Slow connection
28-12-2017 3:50 PM
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We had issues we were asked to connect to test sockets etc,we have been with plusnet a long time but within the last year we seem to be experiencing quite a lot of problems with internet speeds,dropped connections,could somebody please see if there are any reasons for this?
Thanks
Re: Slow connection
28-12-2017 4:51 PM
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Welcome to the community forums @Rachel2606
Sorry to hear you're experiencing speed issues.
Our tests aren't detecting any problems. To help us narrow down where the issue lies, would you be able to test your connection using a laptop or computed wired to your router via an ethernet cable?
Re: Slow connection
28-12-2017 4:53 PM
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Thanks
Re: Slow connection
28-12-2017 4:58 PM
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Thanks for getting back in touch.
Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
Re: Slow connection
28-12-2017 5:20 PM
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Re: Slow connection
28-12-2017 5:25 PM
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Re: Slow connection
28-12-2017 6:28 PM
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Re: Slow connection
28-12-2017 6:43 PM
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Re: Slow connection
28-12-2017 7:32 PM
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I'd tackle this from a WiFi perspective and run through the troubleshooting here in that case.
Re: Slow connection
28-12-2017 7:48 PM
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Re: Slow connection
28-12-2017 11:16 PM
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