Slow connection, then no connection

[#1]

I've been having issues since this morning, where videos won't buffer and I can't connect to online services, but certain websites will load just fine. Then not at all. Could someone have a peek, please?

[#2 · Accepted solution]

Hi there,

Line tests are flagging up that there's an outage in your area.

Engineers are working in it and it should be resolved by 5pm.